Discounts
Quotes
A quote is a formal offer from a seller to a potential buyer that outlines the price and terms for specific products or services, often in response to a request for quote (RFQ). To use the Quote feature, install the RFQ, Quote & Hide Price app. ...
RFQ
RFQ stands for Request for Quotation. It's a document or process used when a company wants to get price quotes from suppliers for specific products or services. To use the RFQ feature, install the RFQ, Quote & Hide Price app. RFQ settings From your ...
Capture payments manually
If your store is set up to capture payments manually, then you need to take an extra step to ensure that you get paid. From your FastCommerce admin, go to Orders. Click on the order number to view the Order Details page. In the Payment section, click ...
Abandoned Checkouts
If a customer leaves their checkout without completing their purchase, the order will be moved to the Abandoned Checkouts section. The customer will then automatically receive an abandoned cart email notification. You can apply a discount to your ...
Refund
From your FastCommerce admin, go to Orders. Click on the order number to view the Order Details page. Click Refund on the upper right of the page. On the Refund Order page, select the reason for refund. Click Charge Restocking Fee. Fill in the ...
Return Items
Option 1: Return items manually. From your FastCommerce admin, go to Orders. Click on the order number to view the Order Details page. Click Return Items on the right side of the page. On the Return Details page, Click Authorize. On the Return Items ...
Confirm Shipment
The Confirm Shipment feature can be used when shipping with a third-party carrier. Option 1: From your FastCommerce admin, go to Orders. To select the orders, tick the box next to them. Select Mark as shipped from the drop-down menu. In the Confirm ...
Buy Shipping
You can use the Buy Shipping feature to print shipping labels when using FastCommerce shipping. From your FastCommerce admin, go to Orders. Click on the order number to view the Order Details page. Click Buy Shipping on the right side of the page. On ...
Print Packing Slip
Option 1: From your FastCommerce admin, go to Orders. To select the orders, tick the box next to them. Select Print packing slip from the drop-down menu. Option 2: From your FastCommerce admin, go to Orders. Click on the order number to view the ...
Cancel Order
Option 1: From your FastCommerce admin, go to Orders. To select the order, tick the box next to it Click Action on Selected. Select Cancel Order from the drop-down menu. On the Cancel Order page, select the reason for cancellation, and click Cancel ...
Edit order
From your FastCommerce admin, go to Orders. Click on the order number to view the Order Details page. Click Edit on the upper-right of the page. Update the order detail, and click Save.
View order detail
From your FastCommerce admin, go to Orders. Click the order number.
Order Status
Order status Open: The order has been placed or created. The next steps are to process the payment, fulfill the order, and process any returns. Completed: The order is placed, paid for, and delivered to the customer. Canceled: The order was canceled. ...
Delete discount
From your FastCommerce admin, go to Orders > Discounts. Check the box next to the discount to choose the discount you want to remove. Click on Action on Selected, and select Delete from the drop-down menu.
Create discount
From your FastCommerce admin, go to Orders > Discounts. Click Create Discount on the upper-right of the page. Enter the discount information and click Save.
New Order
Once a customer places an order through your online store, it will be displayed in the Orders page of FastCommerce. You can also create orders manually in your FastCommerce admin to keep track of orders you've placed outside of FastCommerce or to ...