New Order

New Order

Once a customer places an order through your online store, it will be displayed in the Orders page of FastCommerce. You can also create orders manually in your FastCommerce admin to keep track of orders you've placed outside of FastCommerce or to send invoices to your customers. 

Create order

  1. From your FastCommerce admin, go to Orders.
  2. Click + New Order in the upper right corner of the page.
  3. Add products to the order.
  4. Add a customer
  5. Select a fulfillment method.
  6. Select a payment method.
  7. Add a note.
  8. Click Create order.

Add products

  1. On the New Order page, you can search for products by typing into the search bar or browsing the list of products by clicking Browse.
  2. To select products, tick the box next to them, and click Add Selected.

Add a customer

  1. On the New Order page, you can search for the existing customer by typing their name or email address into the search bar and selecting the relevant result.
  2. If the customer is new, click Create New Customer.
  3. Fill in the customer's details and then click Add.

    • Related Articles

    • Cancel Order

      Option 1: From your FastCommerce admin, go to Orders. To select the order, tick the box next to it Click Action on Selected. Select Cancel Order from the drop-down menu. On the Cancel Order page, select the reason for cancellation, and click Cancel ...

    • Edit order

      From your FastCommerce admin, go to Orders. Click on the order number to view the Order Details page. Click Edit on the upper-right of the page. Update the order detail, and click Save.

    • Order Status

      Order status Open: The order has been placed or created. The next steps are to process the payment, fulfill the order, and process any returns. Completed: The order is placed, paid for, and delivered to the customer. Canceled: The order was canceled. ...

    • View order detail

      From your FastCommerce admin, go to Orders. Click the order number.

    • Quotes

      A quote is a formal offer from a seller to a potential buyer that outlines the price and terms for specific products or services, often in response to a request for quote (RFQ). To use the Quote feature, install the RFQ, Quote & Hide Price app. ...