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Categories
You can group your products into categories to make it easier to find. Add category From your FastCommerce admin, go to Products > Categories. Click Add Category in the upper right corner of the page. Enter name, description, and upload an image of ...
Capture payments manually
If your store is set up to capture payments manually, then you need to take an extra step to ensure that you get paid. From your FastCommerce admin, go to Orders. Click on the order number to view the Order Details page. In the Payment section, click ...
Abandoned Checkouts
If a customer leaves their checkout without completing their purchase, the order will be moved to the Abandoned Checkouts section. The customer will then automatically receive an abandoned cart email notification. You can apply a discount to your ...
Refund
From your FastCommerce admin, go to Orders. Click on the order number to view the Order Details page. Click Refund on the upper right of the page. On the Refund Order page, select the reason for refund. Click Charge Restocking Fee. Fill in the ...
Return Items
Option 1: Return items manually. From your FastCommerce admin, go to Orders. Click on the order number to view the Order Details page. Click Return Items on the right side of the page. On the Return Details page, Click Authorize. On the Return Items ...
Popular Articles
Customers
When a new customer makes a purchase from your store, their name and contact information are automatically added to your customer list. A customer profile is created when a customer interacts with your business in any of the following ways: Signing ...
Setting up your online store
After you've done the initial setup, most of the work is done. Your online store will use your FastCommerce settings for checkout and order fulfillment without any additional effort on your part. Your products will also be automatically added to your ...
Log in to your FastCommerce account
You can access your FastCommerce account on a desktop computer by using your web browser. To improve the security of your FastCommerce account, you should consider adding an extra layer of security by enabling the two-step authentication. Go to the ...
Delete discount
From your FastCommerce admin, go to Orders > Discounts. Check the box next to the discount to choose the discount you want to remove. Click on Action on Selected, and select Delete from the drop-down menu.
Order Status
Order status Open: The order has been placed or created. The next steps are to process the payment, fulfill the order, and process any returns. Completed: The order is placed, paid for, and delivered to the customer. Canceled: The order was canceled. ...